--- title: "Luno staff cuts amid automation push vs retail trading slump" description: "Explore Luno's 20% staff reduction amid automation efforts and retail trading decline, analyzing impacts on crypto exchanges and trader strategies in 2024." keywords: [Luno, staff cuts, automation, retail trading slump, crypto exchange] lang: en canonical: https://pulsar.ink/blog/luno-staff-cuts-automation-vs-retail-trading-slump/ published: 2026-07-31 modified: 2026-07-31 author: Evgeniy Gerega pillar: market-news --- > Not financial advice (NFA). Crypto trading involves risk of total capital loss. Do your own research (DYOR) before any decision. > Not financial advice (NFA). Crypto trading involves risk. Do your own research (DYOR) before allocating capital. ## Why This Comparison Matters The cryptocurrency market continues to evolve rapidly, influenced by technological advancements and shifting investor behaviors. The recent announcement by Luno, a major crypto exchange, to reduce its workforce by 20% amid an automation initiative and a slump in retail trading volumes underscores significant structural changes in the industry. For crypto traders and investors evaluating exchange platforms or trading approaches, understanding how exchanges respond operationally to market pressures is essential. This comparison sheds light on Luno's strategic choices, the broader retail trading environment, and how managed trading services like Pulsar.INK offer alternative solutions for market participants. After reading, users will better appreciate the trade-offs between manual exchange interaction and automated managed accounts in the current crypto environment. ## What We're Comparing This article focuses on Luno's operational shift involving significant staff reductions and increased automation efforts, set against the backdrop of declining retail trading volumes. We juxtapose this with the managed-account approach exemplified by Pulsar.INK, which provides AI-driven autonomous crypto trading without requiring users to manually configure strategies or trade on centralized exchanges. Luno serves primarily retail users in emerging markets through a centralized exchange model. Pulsar.INK offers fully managed trading accounts via a Telegram Mini App, emphasizing convenience and continuous AI trading. The comparison highlights differing responses to market challenges and user preferences. ## How Luno Works ### Mechanism Luno is a centralized cryptocurrency exchange that enables users to buy, sell, and store a range of cryptocurrencies. It operates an order book system where buyers and sellers match orders, with Luno acting as custodian for user funds. The platform offers fiat-to-crypto onramps in several markets, including Nigeria, South Africa, and Southeast Asia, making crypto accessible to retail traders in these regions. Recently, Luno has pursued automation technologies to streamline internal processes such as risk monitoring, compliance checks, and customer service workflows. This includes deploying AI and machine learning tools to reduce reliance on manual labor. ### Use Cases Luno targets retail investors and traders who seek straightforward access to cryptocurrencies via a regulated and localized exchange. Its fiat gateways and regional support make it suitable for users in markets with limited access to global exchanges. The platform appeals to those who prefer direct control over their trades and funds within a familiar exchange interface. However, the ongoing slump in retail trading—driven by macroeconomic uncertainty and reduced speculative activity—has pressured Luno's business model, prompting operational restructuring. ### Fee / Cost Structure As of 2024, Luno charges trading fees typically ranging from 0.10% to 0.25% per transaction depending on user volume and location (Luno fee schedule, 2024). Withdrawal fees vary by cryptocurrency and network congestion but are generally competitive with other regional exchanges. The exchange also incurs operational costs associated with staffing, compliance, and technology infrastructure. The 20% staff cut announced in early 2024 aims to reduce overhead amid declining revenue from the retail segment. Investments in automation are intended to lower long-term expenses by replacing manual tasks with AI-driven processes. ### Risk Considerations Staff reductions can negatively affect customer service responsiveness and the handling of complex user issues. Automation introduces risks related to algorithmic errors or incomplete oversight, potentially impacting compliance and fraud detection. Luno’s centralized custody model carries inherent risks such as hack vulnerabilities and regulatory scrutiny. Moreover, the retail trading slump reduces liquidity and trading volume, which may lead to wider spreads and less favorable execution for users. Traders should weigh these operational and market risks when choosing how to engage with exchanges like Luno. ## How Pulsar.INK Works ### Mechanism Pulsar.INK is an AI-powered managed-account trading service that operates as a Telegram Mini App. Users deposit cryptocurrency, which is automatically converted to USDT via Exolix with a small spread (~0.5-1%), and the platform trades 24/7 on their behalf using internal AI algorithms. Pulsar.INK offers two trading modes: Classic and Aggressive, differing in risk and target returns. Importantly, the service does not require users to configure trading parameters such as grids, multipliers, or indicators. Instead, the AI continuously evaluates market conditions and executes trades autonomously within predefined risk limits. Users retain control over deposits, withdrawals, and trading activation. ### Use Cases Pulsar.INK suits crypto traders and investors who prefer a hands-off, managed approach to trading without the complexity of manual strategy setup. It is particularly relevant for users who want exposure to AI-driven trading in volatile markets but lack the time or expertise to configure bots themselves. The platform’s managed-account model contrasts with traditional exchanges, where users must manually place trades and manage their portfolios. Pulsar.INK’s automation addresses market challenges such as retail trading slumps by providing continuous trading activity independent of user intervention. ### Fee / Cost Structure Pulsar.INK charges a 10% fee on deposits and a 10% fee on withdrawals (minimum $5), alongside the Exolix conversion spread (~0.5-1%). The first deposit of $100 or more waives the 10% deposit fee, incentivizing larger initial funding. The minimum balance to start trading is $30. Historical performance data (not guaranteed) shows average monthly returns around 8.87% for Classic mode and 14.82% for Aggressive mode (data from 2023-2024). This fee structure aligns costs with active trading and funds movement rather than per-trade commissions, differing from exchanges like Luno. ### Risk Considerations As a managed-account service, Pulsar.INK carries custodial risk since users deposit funds to the platform. The AI trading results are not guaranteed and depend on market conditions; past performance is not indicative of future returns. Users have limited control over individual trades and cannot customize strategies, which may be a drawback for advanced traders seeking granular control. The reliance on AI models requires trust in the underlying algorithms and risk management processes. Additionally, fees on deposits and withdrawals can affect net profitability, especially for frequent fund movements. ## Side-by-Side Table | Dimension | Luno | Pulsar.INK | |--------------------------|------------------------------------|-----------------------------------| | Cost Structure | Trading fees 0.1%-0.25%, withdrawal fees vary (2024) | 10% deposit + 10% withdrawal fees, Exolix spread ~0.5-1% | | Ease of Use | User interface for manual trading; requires active management | Fully managed AI trading; minimal user setup | | Control vs Automation | Manual trade execution by user; partial internal automation | Fully autonomous AI trading; user sets mode and limits | | Supported Assets | Multiple cryptocurrencies and fiat pairs | USDT-denominated trading with crypto deposit conversion | | Custody Model | Centralized custody by exchange | Managed account custody by Pulsar.INK | | Jurisdiction | Regulated in several emerging markets | Operated by XS Trades Ltd; global access via Telegram | | Risk Profile | Exposure to exchange hacks, regulatory changes, manual errors | AI model risk, custodial risk, limited user control | | Target User | Retail traders seeking direct exchange access | Traders wanting automated, hands-off crypto trading | ## When to Choose Which Choose Luno if you prefer direct control over your trades, want access to fiat onramps in emerging markets, and are comfortable managing trades manually on a centralized exchange. It suits users who value localized services and regulatory oversight but should be aware of operational changes due to staff cuts and retail trading downturns. Opt for Pulsar.INK if you seek an autonomous, AI-driven trading experience without manual strategy configuration, and prefer a managed-account model accessible via Telegram. This is ideal for traders who want continuous AI trading in Classic or Aggressive modes and are comfortable with custodial arrangements and deposit/withdrawal fees. For users uncertain about manual trading complexities or looking to mitigate the impact of retail market slumps on their trading activity, Pulsar.INK offers a differentiated approach that leverages AI automation as an alternative to traditional exchange interaction. For more on managed accounts versus manual trading, see our analysis on [IG Europe partners with Bitpanda to expand crypto trading across Europe: pros and cons](/blog/ig-europe-bitpanda-crypto-trading-expansion/). Understanding broader regulatory and market factors affecting exchanges like Luno can be enhanced by reviewing insights on [US regulators press to rein in hyperliquid energy trading: implications for crypto markets](/blog/us-regulators-target-hyperliquid-energy-trading/). To experience the managed-account approach firsthand, consider [Try Pulsar.INK](https://app.pulsar.ink) and compare it with your current exchange setup. ## FAQ ### Why did Luno decide to cut 20% of its staff? Luno reduced its workforce by 20% in early 2024 primarily due to declining retail trading volumes amid macroeconomic headwinds, combined with a strategic push toward automation to reduce operational costs and improve efficiency. ### How does automation affect crypto exchanges like Luno? Automation streamlines processes such as compliance, order execution, and customer support, lowering costs and reducing human error. However, it can also lead to job cuts and potential challenges in maintaining service quality during transitions. ### What are the risks of using a managed-account service like Pulsar.INK? Managed accounts carry custodial risk since users entrust funds to the platform. Additionally, AI trading strategies are not guaranteed to be profitable and lack customizable control, requiring trust in the platform's algorithms and risk management. ### How does the retail trading slump impact crypto exchanges? A slump in retail trading reduces exchange revenue from fees, decreases liquidity, and can increase spreads, pressuring exchanges to cut costs or innovate. It may also reduce investor engagement and market dynamism. ### Can I still trade manually on Luno despite the automation push? Yes, Luno continues to offer manual trading interfaces for users. Automation mainly targets internal processes to improve operational efficiency rather than replacing user-initiated trades. ### How do fees compare between Luno and Pulsar.INK? Luno charges per-trade fees typically between 0.10% and 0.25%, plus withdrawal fees. Pulsar.INK charges 10% fees on deposits and withdrawals plus a small spread on crypto conversion, with no per-trade commissions. The effective cost depends on trading volume and frequency. ### What markets does Luno primarily serve? Luno focuses on emerging markets in Africa and Southeast Asia, providing fiat onramps and localized services to retail crypto traders in these regions. ### How does Pulsar.INK ensure continuous trading during market slumps? Pulsar.INK’s AI algorithms operate autonomously 24/7, continuously evaluating market conditions and executing trades without relying on user activity, thus maintaining trading during periods of low retail participation.